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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full store credit and in some circumstances a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Store credits are given within 5 days of receiving the returned item. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shoes Returns

We believe in the quality of our products, and we stand behind it every step of the way. To this end, we will accommodate any reasonable request, but please keep in mind that shoes (especially dancing shoes!) do wear out, and that we are not able to accept any worn item for exchange. All unworn defective items will be gladly repaired or replaced with the same size/color/style only - free of charge. Items that have been worn for a long time may require additional costs. Please don’t send us old shoes that are clearly beyond repair!

We do not accept returns if you simply do not like the color.

Clothing Returns

No clothing item that is damaged, soiled or worn will be accepted for refund or exchange.

Due to health reasons, any underwear that has been removed from the packaging can not be returned.

Custom Order Returns

For obvious reasons, no special/custom order can be returned for refund or exchange.

Refused Packages

Customers will be responsible for both way shipping and handling charges, as well as 10% re-stocking fee for all refused returned shipments.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight and size based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Times & Item Inventory

As we have a large catalogue of items, it is not practical for us to carry/stock all items, especially those available in more than one size or color. For example our shoe line alone would account for over 2,400 possible combinations! As such many items are order directly with our manufacturer or supplier upon receiving a customer order. You should allow the following estimated times for shipping of your package, although in most cases shipping times will be much quicker.

United States - 1 to 2 weeks
Canada - 1 to 2 weeks
United Kingdom - 2 to 3 weeks
Europe - 2 to 3 weeks
Australia - 2 to 3 weeks
Rest of the World - 2 to 3 weeks

*Business Days

Please note, the day you place your order will also have an effect on shipment time as most postal carriers only operate Monday to Friday. If you should have any questions regarding the whereabouts of your order, please do not hesitate to contact us atorders@thepoledancingshop.com, or if you created an account please sign in to access tracking information.